The Features

What she does all day.

Eleven jobs, handled on every call — each one taught the way you'd explain it to a neighbor. No jargon, no asterisks.

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i.

Answers instantly, 24/7

Nights, weekends, holidays, or while you're on a ladder — every caller is received warmly within three seconds, in a voice you chose.

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ii.

Books appointments

Callers select a time in conversation. The booking lands on your calendar and your phone the moment they hang up.

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iii.

Takes proper messages

Name, number, and the matter at hand — texted and emailed the second the call ends. Urgent matters are flagged and escalated.

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iv.

Knows your business

She reads your website and answers questions about your services, hours, and policies — accurately, and in your words.

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v.

Transfers with grace

"One moment — let me get the owner for you." Live transfers to the right person's cell, by name or by subject.

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vi.

Speaks 20 languages

Fully bilingual on every plan — she can answer your line in Spanish or switch mid-call. On Office, run the entire line in Mandarin, Vietnamese, Korean, Hindi and more. Plus mid-call switching into nine more — she follows the caller, not a setting.

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vii.

Takes orders & payments

She rings up food, products, or services right on the call, texts the customer to confirm, and collects payment — the order lands on your dashboard.

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viii.

Remembers your regulars

She recognizes repeat callers by name and remembers their history — so your best customers feel known every time they call.

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ix.

Turns away the junk

Robocalls, solicitors, and spam are screened out politely before they waste a minute — included on every plan, and blocked calls never count against you.

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x.

She answers your website too

One line of code and Della answers your website visitors as well — same knowledge as your phone line, messages taken, appointments booked. Add-on, $29/mo on any plan — included free on Office — and web chats never use your minutes.

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xi.

Text her, she texts back

Some customers won't make a phone call. Text the line and Della answers by message — same knowledge, same bookings, same proper messages, and the whole conversation lands on your dashboard. 100 answered texts a month on every plan; extra texts always 10¢, and texts never use your minutes.

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The Full List

Everything she does, in detail.

The complete catalog — every capability that exists in the product today, plainly stated. Where something belongs to a bigger plan, it says so right on the line.

Answering & conversation

  • 24/7/365 answering — nights, weekends, and holidays; callers never hear a voicemail.
  • Picks up in about three seconds — before most people would reach the phone.
  • Straight about being AI — she never claims to be human, and never lies if a caller asks.
  • 17 voices — 13 standard voices on every plan; the full library, including 4 premium voices, on Front Desk and up.
  • Your own voice, cloned — upload two minutes of you talking and she answers in your voice. Office
  • Her name and greeting are yours — pick what she's called and how she opens; changes are live on the very next call.
  • Recording-consent line — announces recording in the greeting so two-party-consent states like Florida are covered; recording is toggleable.
  • House rules — standing instructions in plain English, like "never quote prices," and she obeys them on every call.
  • Nothing lost mid-call — she saves the caller's name, number, and reason before any transfer or goodbye.
  • Graceful goodbyes — asks if there's anything else, then closes warmly; she never hangs up abruptly.
  • 26 trade-tailored setups — plumbing to law — plus an AI-written setup for any trade that isn't on the menu.

Languages

  • Full Spanish on every plan — she can answer in Spanish, run whole calls in it, or switch mid-call.
  • Run the entire line in any of 20 languages — native greeting included. Office
  • Mid-call switching — on an English line she follows callers into nine more languages automatically.

Messages & alerts

  • Proper messages, urgency flagged — name, number, and the matter at hand, with urgent ones marked.
  • Asks for a preferred callback time — so you call back when they can actually answer.
  • Instant text and email alerts — every message lands in your pocket the moment the call ends.
  • Telegram and Slack alerts — the same alerts, wherever your team already talks.
  • "Listen to this call" — every alert carries a login-protected link to the recording plus a transcript excerpt.
  • Webhooks to Zapier, Make, or any CRM — every lead pushed to 6,000+ apps in real time.

Bookings & calendar

  • Books real appointments during the call — timezone-aware, straight into your calendar.
  • Conflict detection — she sees what's taken and offers open times instead.
  • Double-booking protection — two callers can't land on the same slot.
  • Confirmation texts and day-before reminders — fewer no-shows. Front Desk and up · texting
  • Calendar feed on your phone — iPhone, Google, or Outlook by private link; no logins, bookings just appear.
  • Calendar invites attached — every booking email carries a tap-to-add invite.
  • Respects your hours — she books around business hours, holidays, and Do Not Disturb.

Orders & payments Front Desk and up

  • Takes orders item by item — from your own menu or price list, with sizes, options, and upcharges.
  • Totals priced by the system, never AI math — every order is re-priced against your catalog on our servers.
  • Payment by text link or on pickup — she texts your own Stripe, Square, or PayPal link with the exact total. texting
  • "Reply YES to confirm" — recorded call, itemized order, and the customer's own confirming text: a proof trail, so there's never a dispute. texting
  • Orders tab — every order on your dashboard with done and paid tracking.

Screening & control

  • Spam shield — solicitors are turned away politely, and numbers you block are rejected before the call ever connects.
  • Blocked calls burn zero minutes — on every plan, including the $35 one.
  • One-tap Block — block any number right from Calls or Messages.
  • Do Not Disturb — one toggle for quiet; VIP callers still ring through. Front Desk and up
  • VIP list — the callers who always reach you, by name and number. Front Desk and up
  • Holidays handled — US federal holidays automatically, plus your own closures with their own greetings.
  • Knows open from closed — she tells callers exactly when you reopen.

Transfers & escalation Front Desk and up

  • Live transfers by topic — billing questions reach your office manager; new work reaches you.
  • Warm transfers — she briefs your teammate before connecting the caller.
  • Hold music while connecting — never dead air.
  • Reclaims the caller in about 15 seconds — if nobody picks up, she takes the caller back before voicemail can answer.
  • Never drops the ball — a missed transfer becomes a proper message, every time.
  • Emergency dispatch — an urgent call texts your whole on-call list and phones the first contact to read the message aloud. Office · texting

Memory & knowledge

  • Remembers repeat callers — name, last conversation, and history; regulars feel known. Front Desk and up
  • FAQ cards — teach her an answer once, in plain English, and she gives it on every call after.
  • Upload a price sheet, menu, or services list — PDF or photo; she reads it and learns it.
  • Reads your website — and fills in her own knowledge from what's already there.
  • Construction scope awareness — CSI divisions on file, so she answers "do you handle Division 8?" correctly, exclusions included.
  • AI-written Q&A for unlisted trades — describe what you do and she drafts the knowledge herself.

Records & proof

  • Every call recorded, transcribed, and summarized — kept forever, on every plan.
  • Searchable — find any call or message in seconds.
  • Revenue-captured tracking — bookings times your average job value, so you see what she's earning you.
  • Weekly revenue report — Monday morning, in your email. Office
  • Full data export — settings, calls, messages, and bookings in one click, yours to keep.

Billing honesty every plan

  • 100 minutes included — and extra minutes are always 30¢, dialed in ahead in 50-minute packs.
  • No surprise bills — a heads-up at 80%, and at 100% your pre-chosen setting rules: pause or keep running.
  • $50 top-up — a one-time 100 minutes whenever you need it, no plan change.
  • Annual: 2 months free — plus your rates locked and a one-time 200 bonus minutes that never expire.
  • Spam burns no minutes — blocked and screened calls never touch your allowance.

The website channel $29/mo add-on

  • The same Della, on your website — one line of code puts her in the corner of every page.
  • Same knowledge as your phone line — she answers visitors the way she answers callers.
  • Messages land in the same dashboard — with the same alerts as phone messages.
  • Books appointments in the chat — same calendar, same confirmations.
  • Chats never use your phone minutes — the website channel is unlimited.

Setup & platform

  • Five-minute self-serve setup — free on every plan.
  • AI pre-fills everything — share your website and she writes her own hours, FAQs, and greeting for you to approve.
  • Works as an app on your phone — add it to your home screen; no app store, nothing to update.
  • Alerts that pop up on your phone — every message, booking, and order lands on your lock screen the moment it happens, even with the app closed. Free on every plan.
  • Proposals, signed on the spot — build it on your dashboard, your client signs on their phone, you both get the PDF instantly. $29/mo add-on, included free on Office — unlimited proposals, no per-signature fees.
  • Your own Della page, free — a hosted mini-site with your hours, services, a call button answered 24/7, save-my-contact, and a QR code to print. No website needed.
  • 24/7 help chat — ask in plain English and she writes it AND fills in the form for you; you just review and save.
  • Wish she did something she doesn't? — tell the help chat. She files your idea straight to the team as a feature request, and a human gets back to you on whether we can make it possible.
  • A real human when it matters — a real owner reads every ticket; Office gets phone callbacks.

Lines marked "texting" ride our business texting line: the features are built into every matching plan, and on new accounts those texts switch on as our carrier registration completes — everything else about them works from day one.

The Investment

All of this, from $35 a month.

Three plans and a build-your-own — every one starts with 100 minutes, and extra minutes are always 30¢.

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Every capability, in depth

Virtual receptionistWhat a virtual receptionist is, does, and should honestly cost. 24/7 answeringShe answers every call, day or night — no voicemail, ever. Appointment bookingBooks the job on the call and syncs it to your calendar. Bilingual & SpanishAnswers in Spanish or English, and switches mid-call. Orders & paymentsTakes the order and sends a payment link with the total. After-hours & dispatchAnswers nights, weekends, holidays. Urgent calls reach on-call. Call transfersWarm-transfers callers to the right person, with hold music. Website chatYour phone receptionist, now answering on your website too. Proposals & e-signSend a branded proposal your client signs from their phone. Missed-call text-backIf a call drops, she texts the caller back so the lead doesn't vanish.