Della answers every call, around the clock. But if one cuts out — or a caller hangs up in the first few seconds — she texts them right back in your business's name, so that lead doesn't just move on to the next company.
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The moment a call drops or a caller bails before she can help, Della sends a friendly follow-up text — no button to push, no list to check.
“Sorry we got cut off! This is [your business]. Reply here with what you need, or call us back anytime — we answer 24/7.” It comes from your line, so it looks like you.
The caller can just text back what they need, and it lands with you like any other lead — often before they've dialed anyone else.
When a call cuts off and nobody follows up, that caller dials the next name on the list. A text in the first minute is often the difference between the job and a missed one.
You don't have to watch the phone or notice the missed call. If a call drops, the text goes out automatically — you just get the lead.
Della does answer 24/7, so calls are rarely missed the old-fashioned way. This is for the ones that drop or cut off before she can help — she follows up by text so the lead doesn't disappear.
Something like: “Sorry we got cut off! This is [your business]. Reply here with what you need, or call us back anytime — we answer 24/7.” It's sent from your number, in your business's name.
Front Desk and Office include missed-call text-back. On a Build-your-own plan, you can add it à la carte for $11/mo.