July in Tampa: every no-cool call you miss books the next company on the list. Della answers every one — nights, weekends, and the week your techs can't come up for air.
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The same receptionist who answers our own line — call and she picks up, 24/7. No signup, no sales pitch.
A family's AC dies at dinner time. If your line rings out, they don't leave a voicemail — they call the next company. Della answers on the second ring, books the service call, and texts you the details.
You're elbow-deep in an air handler and the phone buzzes. Let it ring — Della takes the message, marks it urgent if it is, and your on-call tech gets a text (and a phone call that reads the message out loud, on the Office plan).
Tampa Bay speaks two languages. So does Della, on every plan — greet callers in Spanish, run whole calls in Spanish, or switch mid-sentence. The Office plan adds 18 more languages.
Tune-up season floods the line with bookings. Della books them straight into your calendar — real appointments, reminders included, no double-booking.
Say you miss 5 calls a week and win half of them back, at an average repair ticket around $450:
That's the yearly revenue sitting in unanswered rings — and one install call you save pays for Della for a year by itself. Run your own numbers in the cost calculator.
Urgent no-cool with a baby in the house? Your whole on-call list gets texted instantly; the first tech gets a call reading the message aloud.
Service calls land on your calendar with confirmations and 24-hour reminders — synced to Google, Apple, or Outlook.
The moment a call ends you get a text with the name, address, and the job — you decide who runs it without digging through voicemail.
Maintenance-plan customers get greeted like the regulars they are — she knows who they are and what unit you service.
Plans from $35/month (answering, messages, bookings) to the full front office. Most HVAC companies land on Front Desk at $89 or Office at $149 — every plan includes 100 minutes, and extra minutes are always a flat 30¢, dialed in advance. Every price is public on the pricing page. No setup fees, 7-day free trial, and no surprise bills, ever: if you use up your minutes, nothing extra is billed — you pre-choose whether the line pauses or steps up, and a one-time $50 top-up adds 100 minutes.
Yes — you set the house rules in plain English ("no cooling with elderly or infants at home = urgent"). Urgent messages trigger the dispatch cascade; routine ones book or wait politely in your inbox.
She answers every call simultaneously — there is no busy signal, no hold queue, no fifth ring. That's the whole point.
She knows your business: your services, your service area, your pricing rules, your FAQs — you teach her in plain English in about five minutes, and she never freelances technical advice you didn't approve.
Bookings and messages flow out by webhook and Zapier today — most shops connect their board in a few minutes. Native integrations are on the roadmap; tell us which one you run and it moves up the list.