The 2 AM water heater call is the most profitable call of your month — if anyone answers it. Della does. Every call, every night, in English and Spanish.
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The same receptionist who answers our own line — call and she picks up, 24/7. No signup, no sales pitch.
Water through the ceiling doesn't wait for 8 AM. Della answers, calms the caller down, takes the address, and wakes up your on-call plumber with a text and a phone call that reads the emergency out loud.
You're under a house with both hands on a pipe wrench. Della books the estimate, takes the message, and texts you a summary — with a link to hear the actual call.
"How much to replace a water heater?" — she answers with exactly what you told her to say (a range, a trip fee, or "we quote on site"), and books the visit either way.
Half of Tampa Bay dials in Spanish. Della can answer your line in Spanish, run the whole call in it, or switch mid-sentence — on every plan, including the $35 one.
Say you miss 4 calls a week and win half of them back, at an average job around $400:
That's the yearly revenue sitting in unanswered rings — and one saved water-heater replacement covers months of Della. Run your own numbers in the cost calculator.
Floods and burst pipes blast your on-call list by text, then ring the first plumber with the message read aloud.
Estimates and service calls land on your calendar with reminders — no more "I called but nobody got back to me."
The moment the call ends you get a text with the name, address, and the job — so no estimate slips away while you're under a house.
Front Desk and up: she can take the order and send your payment link with the exact total.
Plans from $35/month (answering, messages, bookings) to the full front office. Most plumbing companies land on Front Desk at $89 or Office at $149 — every plan includes 100 minutes, and extra minutes are always a flat 30¢, dialed in advance. Every price is public on the pricing page. No setup fees, 7-day free trial, and no surprise bills, ever: if you use up your minutes, nothing extra is billed — you pre-choose whether the line pauses or steps up, and a one-time $50 top-up adds 100 minutes.
Yes — plain-English house rules ("active leak = urgent, dripping faucet = book it"). Urgent triggers dispatch; the rest books or takes a message.
She stays calm at 2 AM every time, gets the address and the shutoff question out, and never hangs up on someone mid-sentence — that behavior is tested on every release.
Only what you approve. Give her a price list, ranges, or a firm "we quote on site" — she never invents a number.
Webhook + Zapier connections work today; native integrations are on the roadmap — tell us yours and it moves up the list.