A homeowner spots roaches on the kitchen counter or a wasp nest by the door, and they want it gone today — whoever answers gets the job and, if it's good, the recurring plan. Della picks up every call, books the treatment, and texts you the lead while your techs are out on routes.
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The same receptionist who answers our own line — call and she picks up, 24/7. No signup, no sales pitch.
They're grossed out and want someone this week. If your line rings out they book the next company — and that's not one visit, it's a quarterly plan for years. Della answers, books the treatment, and texts you the address.
Someone got stung and they need it handled now. Miss the call and they call around. Della picks up, gathers the pest and the location, and flags it urgent by your rules so it doesn't wait in voicemail.
"I think I have termites in the garage" is an inspection and possibly a big treatment. If nobody answers it's gone. Della captures the details and texts you a qualified lead you can close fast.
A customer calls to reschedule their quarterly service and gets voicemail. Annoyed, they let it lapse or shop around. Della answers, recognizes the regular, and gets them re-booked without missing a beat.
Say you miss 6 calls a week and win half of them back, at an average first-service ticket around $200:
And that's just the first visit — each of those callers is a recurring plan worth far more over time. One year of a quarterly customer covers Della. Run your own numbers in the cost calculator.
Your techs are out treating homes all day and can't take calls. Della answers every one — including nights and weekends — so a new customer never hits a busy signal and calls a competitor.
She schedules the first visit with a confirmation and a 24-hour reminder, synced to Google, Apple, or Outlook, so both one-time jobs and recurring services land on the calendar cleanly.
The second a call ends you get a text — name, address, pest, whether it's urgent — so you can route your day and prioritize the termite inspection over the ant follow-up.
When a recurring customer calls to reschedule, she recognizes them and gets them re-booked, so your quarterly base doesn't leak out through unanswered phones.
Plans from $35/month (answering, messages, bookings) to the full front office. Most pest control companies land on Front Desk at $89 or Office at $149 — every plan includes 100 minutes, and extra minutes are always a flat 30¢, dialed in advance. Every price is public on the pricing page. No setup fees, 7-day free trial, and no surprise bills, ever: if you use up your minutes, nothing extra is billed — you pre-choose whether the line pauses or steps up, and a one-time $50 top-up adds 100 minutes.
She books the first treatment and captures interest in your plans by the rules you set — she won't quote pricing you didn't give her. You teach her your plans in plain English and she sticks to it.
Yes. You define what's urgent — "stings or termites = urgent, ants = routine." Urgent calls trigger your dispatch cascade; routine ones book or wait politely in your inbox.
On every plan. She can greet, run the whole call, or switch to Spanish mid-sentence. The Office plan adds 18 more languages for your service area.
Bookings and messages flow out today by webhook and Zapier, with Google, Apple, and Outlook calendar sync. Tell us which pest-control platform you run and it moves up the list.