The calls you're missing are the expensive ones
A homeowner is finally ready to clear the garage and wants a price today. If your line rings out, they call the next hauler. Della answers, gets what needs to go, and books the estimate before the lead cools off.
You're carrying a sectional through a doorway with both hands full. Della catches the call, takes the address and item list, and texts you the lead instead of letting it disappear into voicemail.
A curbside pile has to be gone before the HOA or landlord sees it. Della answers after hours, flags the urgency by your rules, and gets the job in front of you while the caller is still ready to book.
"Can you take paint, chemicals, or tires?" Della answers from the rules you give her, books what fits, and hands off anything that needs special disposal instead of promising the wrong pickup.
Your number, honestly
Say you miss 4 calls a week and win half of them back, at an average pickup around $300:
That's cleanouts and curbside pickups lost to unanswered rings while the truck is already out earning. Run your own numbers in the cost calculator.
Built for how your phone actually rings
Della schedules the pickup or estimate straight into Google, Apple, or Outlook with a confirmation and a 24-hour reminder, so the customer is ready when your truck arrives.
Name, address, what needs hauling, where it is, and urgency — texted when the call ends so you can price and route without digging through voicemail.
You teach her what you take, what costs extra, and what you can't haul. She sticks to your rules for appliances, mattresses, tires, paint, chemicals, and donation-sensitive items.
For larger cleanouts, Della can send a proposal the customer signs from their phone, so the job is approved before another hauler calls them back.
Della Desk.
What it costs
Plans from $35/month (answering, messages, bookings) to the full front office. Most junk removal companies land on Front Desk at $89 or Office at $149 — every plan includes 100 minutes, and extra minutes are always a flat 30¢, dialed in advance. Every price is public on the pricing page. No setup fees, 7-day free trial, and no surprise bills, ever: if you use up your minutes, nothing extra is billed — you pre-choose whether the line pauses or steps up, and a one-time $50 top-up adds 100 minutes.
Put Della on your line →Questions owners ask
Can Della price junk removal by truck volume?
Yes. Give her your single-item, partial-load, and full-truck ranges and she uses those rules. If final volume needs an on-site confirmation, she says that and books the estimate.
Will she promise items we don't take?
No. You teach her your exclusions and surcharge rules — paint, chemicals, tires, mattresses, appliances, e-waste — and she does not promise a pickup outside those rules.
Can she handle same-day pickup requests?
Yes. She answers 24/7, books the next available slot, and can mark urgent pickups by your house rules so you see them first.
What does it cost?
Plans start at $35/mo with 100 minutes and Spanish included. No setup fee, and a 7-day free trial with no credit card. See /pricing.